After submitting a complaint, you will receive a receipt for the opening of the complaint file with the complaint identification number at the e-mail address you entered. By accessing your private area, you will be able to monitor the progress of your file at any time.

EGO Airways shall respond to passenger complaints within 30 days of receipt.

No complaints will be handled other than those indicated.



If your flight has been canceled and you booked through a travel agent or tour operator, please contact them directly to discuss your options. If you book on, please fill out the form to quickly and easily find options available to you. Please use this form for:
  • Rebook your flight (rebooking - rerouting or itinerary change) on a suitable EGO Airways flight. It is not necessary to choose preferred fare level.
  • Refund your Ticket: request a full refund of the purchased ticket or request a partial refund for the portion of the journey not utilise. The refund will be made as the form of payment used for the purchase.
The request will be dealt  as soon as possible, in compliance with Reg. CE261 / 2004.