Customer Service

If you want to open a complaint file with EGO Airways Customer Care please fill out the online form:


After submitting a complaint, you will receive a receipt for the opening of the complaint file with the complaint identification number at the e-mail address you entered. By accessing your private area, you will be able to monitor the progress of your file at any time.

EGO Airways shall respond to passenger complaints within 30 days of receipt.

No complaints will be handled other than those indicated.